The California Department of Public Health has published a list of “expectations” that it staff of hospital surveyors are expected to follow when making site visits.
The two-page list includes an assertion that CDPH surveyor staff “will demonstrate professional conduct at all times” conduct unbiased surveys and not accept food, drinks, gifts and transportation from consumers and providers. It also agreed to make two attempts to contact any complainants prior to making any onsite inspections of hospitals or other healthcare facilities.