From - The Battle Against COVID-19 at Blue Shield of California

.....Blue Shield has seven major offices. It’s headquartered in Oakland, but operates locations in El Dorado Hills, Lodi, Monterrey Park, Rancho Cordova, Redding and Woodland Hills, with just 10 percent of employees having work-from-home capability before the virus arrived in California. Blue Shield shares that their challenge was “how to get nearly 7,000 employees to work from home without disruption for members – at a time when members may tax Blue Shield’s call centers and other customer-facing operations” and that “not everyone – roughly 2,000 employees – had a portable device, such as a laptop, to make the transition easily.” But by this Tuesday, March 17, “all but a handful of employees were at-home workers – with secure connections to protect sensitive data, if they handled it. Just 50 employees were considered essential for coming into the office.”