Satisfaction with telehealth among California patients and providers

72% of all patients said they were just as, or more, satisfied with a phone visit than with their last in-person visit; 65% said they were just as, or more, satisfied with a video visit.

67% of patients with low incomes (and 66% of all patients) said their telehealth visit was a better experience than they thought it would be.

64% of patients with low incomes (and 56% of all patients) said they had an easier time keeping their appointment for a phone or video visit than they did keeping appointments for in-person visits in the past.

83% of safety-net providers (and 85% of all providers) using telehealth consider it “very” or “somewhat” effective for providing care to their patients.

Source: California Health Care Foundation, Patients with Low Incomes and Their Providers Agree: Continue Telehealth